Complaints protocol

Complaints protocol

When a customer with a complaint reports:

1. Send the attached form to the customer asking him/her to fill it out, including photographs of the complaint
2. If you can help the customer, you do not need to notify us
3. If you cannot resolve the complaint, please email the form including photos to b2b@calo-care.com
4. Each complaint should be reported separately
5. Please take into account TotsBots’ warranty, see below.

We will contact you as soon as possible after reporting the complaint.